At Velocity Motors, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our electrical, automation, and industrial solutions.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us when you:
- Create an account or register on our website
- Place an order or request a quotation
- Contact us through our website or support channels
- Subscribe to updates or newsletters
- Request installation, maintenance, or technical services
- Submit inquiries, feedback, or service tickets
This information may include:
- Full name and contact details (email, phone number, address)
- Billing and shipping addresses
- Payment information (processed securely via third-party gateways)
- Company name and business details
- Product and service preferences
- Project requirements and technical specifications
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited and time spent on the website
- Referral URLs and navigation behavior
- Cookies and session data
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze traffic and usage patterns
- Provide relevant content and offers
You can manage cookie settings through your browser.
Types of cookies used:
- Essential Cookies
- Analytics Cookies
- Functional Cookies
- Marketing Cookies
2. How We Use Your Information
2.1 Order Processing & Service Delivery
We use your information to:
- Process orders, quotations, and payments
- Arrange deliveries and installations
- Provide customer support and technical assistance
- Manage warranties, replacements, and service requests
2.2 Communication
We may use your information to:
- Respond to inquiries and service requests
- Send order updates and service notifications
- Share product launches, offers, and technical updates (opt-out anytime)
- Inform you about policy or service changes
2.3 Business Operations & Analytics
We use data to:
- Improve website functionality and services
- Analyze customer needs and product performance
- Develop new automation and electrical solutions
- Optimize customer experience
2.4 Legal, Safety & Compliance
We use data to:
- Comply with applicable laws and regulations
- Prevent fraud, misuse, or unauthorized activity
- Enforce business terms and policies
- Protect our business, customers, and systems
3. Data Storage & Security
3.1 Data Storage
Your information may be stored on:
- Secure servers located in India
- Cloud platforms with industry-standard protections
- Local browser storage (cookies/preferences)
3.2 Security Measures
We protect your data through:
- SSL encryption
- Secure payment gateways
- Access control systems
- Regular audits and security updates
- Firewall and intrusion monitoring
4. Information Sharing & Disclosure
We do not sell or rent personal information.
We may share information with:
4.1 Service Providers
- Payment processors
- Courier and logistics partners
- Hosting and IT service providers
- CRM and customer support platforms
(All partners are contractually bound to protect your data.)
4.2 Legal Compliance
We may disclose data when required by law, court order, or regulatory authority.
4.3 Business Transfers
In case of merger, acquisition, or restructuring, customer data may be transferred under the same privacy safeguards.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal requirements)
- Restrict or object to processing
- Withdraw consent
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
6. Children’s Privacy
Our services are intended for individuals aged 13 and above. We do not knowingly collect data from children under 13 without parental consent.
7. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices and recommend reviewing their policies.
8. Data Retention
We retain personal data only as long as necessary:
- Account Data: While account remains active
- Transaction Records: As required by law (typically 7 years)
- Marketing Data: Until you opt out
- Support Records: Typically 2 years after resolution
9. International Data Transfers
If you access our services outside India, your information may be processed in India or other countries where our service providers operate, subject to appropriate safeguards.
10. Your Choices & Controls
You can:
- Update account details anytime
- Manage cookies through browser settings
- Unsubscribe from marketing communications
- Disable location tracking on your device
11. Data Breach Notification
In the event of a data breach, we will:
- Investigate and contain the issue
- Notify affected users and authorities as required
- Provide protective guidance
12. Regional Privacy Rights
12.1 GDPR (EU Users)
You may file complaints with your local data protection authority.
12.2 CCPA (California Users)
We do not sell personal data. You may request access or deletion of your information.
13. Do Not Track Signals
We currently do not respond to browser Do Not Track signals but respect user privacy through other mechanisms.
14. Dispute Resolution
If you have concerns regarding data usage, contact us first. We aim to resolve issues fairly and promptly.
15. Policy Updates
We may update this policy periodically. Updates will be reflected by revising the “Last Updated” date and posting changes on our website.
16. Contact Us
Velocity Motors
Website: https://velocitymotors.site
Email: info@velocitymotors.site
Phone: +91 9017089018
Address: H-1458, CR PARK, DELHI, South Delhi, Delhi, 110019
Email : sales@velocitymotors.site
Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST