1. Information We Collect
At Velocity Motors, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our electrical, automation, and industrial solutions.
1.1 Personal Information
We collect information that you provide directly to us when you:
Create an account or register on our website
Place an order or request a quotation
Subscribe to updates or newsletters
Contact us through our contact form or support channels
Request installation, maintenance, or technical services
Participate in surveys, promotions, or business inquiries
Submit reviews, feedback, or service requests
This information may include:
Full name and contact information (email, phone number, address)
Billing and shipping addresses
Payment information (processed securely through third-party processors)
Company name, GST details, and business credentials
Account credentials (username, password)
Product preferences, project requirements, and purchase history
Communication preferences
Technical specifications and service requirements
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
IP address and approximate location
Browser type, version, and language
Operating system and device information
Pages visited, time spent, and navigation patterns
Referring website addresses
Search terms used on our website
Clickstream data and interaction patterns
Device identifiers and network information
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though this may affect website functionality.
Types of cookies we use:
Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Advertising Cookies: Used to deliver relevant business communications
2. How We Use Your Information
We use the collected information for various purposes to provide and improve our services:
2.1 Order Processing and Fulfillment
Process and manage your orders, quotations, and payments
Send order confirmations, dispatch updates, and service notifications
Handle returns, replacements, and warranty claims
Provide customer support and respond to inquiries
Manage your account and preferences
Recommend products and solutions based on your business needs
2.2 Communication
Respond to your inquiries and technical support requests
Send important notifications about orders, deliveries, and service updates
Share updates about new products, technical solutions, and offers (with your consent)
Send newsletters and business communications (you can opt out at any time)
Notify you about changes to our services or policies
Provide product documentation, manuals, and technical guidance
2.3 Improvement and Analytics
Improve our website, products, and services
Analyze usage patterns and customer preferences
Enhance user experience and content relevance
Conduct research and analytics to better understand customer needs
Develop new electrical and automation solutions
Personalize product recommendations and service content
2.4 Legal and Security
Comply with legal obligations and regulatory requirements
Prevent fraud, abuse, and security threats
Enforce our terms and conditions
Protect our rights, property, and safety
Investigate and resolve disputes
3. Data Storage and Security
We implement industry-standard security measures to protect your personal information:
3.1 Data Storage
Your data may be stored in various locations:
Our secure servers located in India
Cloud storage services with appropriate security measures
Local storage on your device (for preferences and session data)
Important: Local storage data is stored on your device and is not transmitted to our servers unless you explicitly submit information through forms or make purchases.
3.2 Security Measures
Encryption of sensitive data during transmission (SSL/TLS)
Secure payment processing through certified third-party providers
Access controls and authentication protocols
Regular security reviews and updates
Firewall protection and intrusion detection systems
Regular backups and disaster recovery procedures
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
4.1 Service Providers
Payment gateways for processing payments
Courier and logistics companies for order fulfillment
Communication platforms for sending notifications and emails
IT and hosting providers for website and system maintenance
Analytics and marketing service providers
Customer support and service platforms
All service providers are contractually obligated to protect your information and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to:
Comply with legal obligations and regulatory requirements
Respond to legal process or government requests
Protect our rights, property, or safety
Prevent fraud or security incidents
Enforce our terms and conditions
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Your Rights
You have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal requirements)
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your data for certain purposes
Right to Withdraw Consent: Withdraw consent for data processing where applicable
Right to Opt Out: Opt out of marketing communications at any time
To exercise these rights, please contact us using the information provided at the end of this policy.
6. Children’s Privacy
Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If we become aware that we have collected information from a child under 13 without consent, we will take steps to delete such information promptly.
For users between 13 and 18, we recommend parental supervision when using our website and services.
7. Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.
This includes:
Payment processors
Shipping and logistics partners
Technology platforms
Advertising networks
Other service providers
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Account Information: Retained while your account is active and for a reasonable period thereafter (typically 3 years after account closure)
Transaction Records: Retained for legal and accounting purposes as required by law (typically 7 years)
Marketing Data: Retained until you opt out or request deletion
Analytics Data: Retained in aggregated, anonymized form
Customer Support Records: Retained for 2 years after resolution
9. International Data Transfers
If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.
We ensure that appropriate safeguards are in place to protect your information during such transfers, including:
Contractual obligations with service providers
Standard contractual clauses where applicable
Compliance with applicable data protection regulations
10. Your Choices and Controls
You have several choices regarding the collection, use, and sharing of your information:
Account Settings: Update your account information and preferences at any time
Cookie Preferences: Control cookies through your browser settings
Marketing Communications: Opt out by clicking unsubscribe links or contacting us
Location Data: Disable location services through your device settings
Do Not Track: Configure your browser’s Do Not Track feature
11. Data Breach Notification
In the event of a data breach that may affect your personal information, we will:
Investigate the breach immediately and take steps to contain it
Notify affected users and relevant authorities as required by law
Provide information about the nature of the breach and steps taken to address it
Offer guidance on protective measures you can take
Security Commitment: We take data security seriously and continuously work to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
12. Specific Privacy Rights by Region
12.1 GDPR Rights (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
12.2 CCPA Rights (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale of personal information (we do not sell personal information).
13. Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. Our website does not currently respond to DNT browser signals or mechanisms, but we respect your privacy choices through other means.
14. Dispute Resolution
If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving any privacy concerns promptly and fairly. If we cannot resolve your concern, you may have the right to file a complaint with the relevant data protection authority in your jurisdiction.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:
Updating the “Last Updated” date at the top of this policy
Posting a notice on our website
Sending an email notification for material changes (if you have provided your email)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
16. Contact Us
Velocity Motors
Website: https://velocitymotors.site
Email: sales@velocitymotors.site
Phone: +91 9017089018
Address: H-1458, CR PARK, DELHI, South Delhi, Delhi, 110019
Email : sales@velocitymotors.site
Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST